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Andy's Gas Ltd - COVID-19 Business Updates

- 19th July 2021 -

(LAST REVIEWED JANUARY 2021)

Our covid Safe procedures listed below are to remain in place  for the foreseeable future. 

We will be operating reduced hours of 12pm to 5pm Monday – Saturday. We will remain closed on Sunday's and bank holiday's.

Our telephone service will remain available from 8am – 6pm, Monday - Friday, Saturday 9am - 5pm. Please continue to call to arrange your contactless delivery.

To help minimise the spread of COVID-19, we have temporarily reduced some services from our site. The following services  will therefore not be available:

              ·        LPG at the pump

                     ·        Emergency Deliveries

   ·        Time Slots

            ·        Cash Payments

Upon arrival you will be greeted by a member of staff who will advise you what you should do next.

Please expect to queue to enter our store as we will have a strict 1 person in store at any one-time policy and you will be asked to sanitise your hands before entering.

Our team have all been trained on social distancing requirements and will maintain a 1m+ distance from others throughout their time on site. We respectfully request you also adhere to this protocol.

Please do not visit the store if you or any of your household members are presenting with:

                                          ·        Signs of a fever or a high temperature

                                                      ·        New persistent cough or respiratory problems

                                                                    ·        Have had contact with any possible source of the virus

 If any of the above apply, please stay home and call to arrange a contactless delivery.

We have implemented all the above measures to maintain service levels with the health and safety of our people and our customers as our top priority.

The well being of our staff and customers has always been our number 1 priority.  This is of particular importance during this Coronavirus outbreak and we are working with all members of staff to ensure they conduct business operations that maintain their own and our customer's well being.  We have made a few changes to our normal working practice.

Distancing measures

Contactless Deliveries to Domestic settings

Large Cylinders or Cylinders for outdoor appliances

Most outdoor cylinders can be delivered and installed without the customer present. We would just require access and can call you to advise when we are on our way and when we have finished installation.

Although our cylinders will be clean on dispatch, we would advise the customer to wash hands after handling the cylinder(s).

If the customer wishes to be present during the delivery, we advise you to allow a minimum of 2 meters distance between yourself and our staff Member(s). We would ask this whether or not you or a family member are showing symptoms.

Cylinders for indoor use

If a cylinder is required to be installed inside a customer’s property, we would kindly ask for the 2-meter distance rule. Our staff will arrive and sanitise their hands before and after delivery also wiping surfaces they may have come into contact with within the property, using antibacterial wipes provided. The cylinders themselves will be cleaned on dispatch.

If you are a household self-isolating, we would kindly ask for you to advise the operator when ordering your cylinder so extra measures can be put in place.

If we are unable to keep safe distancing measures, then with regret we may abandon your delivery.

Deliveries to all Business premises

We would ask all businesses to have the cylinder disconnected ready for collection, leaving returning cylinders in a safe area for our drivers to collect. New cylinders will be left in replacement of the empty cylinder returned. We will not be delivering to any communal areas without the distancing measures in place.

Our cylinders will be cleaned on dispatch and the staff members hands will be sanitised.

Paying for you gas

For deliveries we ask you to pay for your gas when placing your order. For in-store purchases Card Only using contactless payment or chip & pin card. We except most major credit and debit cards with the exclusion of American Express. 

We will continue to monitor the situation and review any developments and potential changes. This includes assessing the effect the virus could have on any staff, operations and customers that rely on our service.

We will update our website and social media pages of any changes that may effect our operations.

Thank you for your continued support.

Andy's Gas

Coronavirus (COVID-19): guidance

https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance